FAQs

Frequently Asked Questions

What are your rates?
Our hourly labor rate during normal business hours is $150 per hour. The hourly rate only applies when on-site working on your equipment. No hourly rate is charged during service call travel.

Our hourly rate during after hours is $200 per hour.

Service call travel is $3 per mile for round-trip travel to and from the location of the equipment being serviced. This mileage charge is waived for fleet customers that have regular scheduled service visits set up.

What types of equipment can you work on?
We can work on just about anything. We specialize in Arbor equipment, but we don’t limit ourselves. With over 20 years of experience, we’ve worked on a wide range of vehicles and machinery, including automobiles, environmental and construction equipment, and medium to heavy-duty trucks. Most equipment shares common systems—engines, electrical components, hydraulics, and mechanical parts—so our expertise applies across multiple types of vehicles and equipment.

What type of work do you do?
Our services include inspections, maintenance, repairs, and diagnostics. However, we do not currently perform engine, transmission, transfer case, or differential rebuilds, but we can perform complete component replacement.  Unfortunately, Some diagnostic computer programs are proprietary to the manufacturer and not available in the aftermarket world so we are not able to perform ALL diagnostics.

If you have specific needs, please contact us so we can understand the situation. If we cannot meet your requirements, we’ll gladly refer you to a trusted professional who can.

What types of equipment do you repair?
We specialize in arbor and forestry equipment, including brush chippers, stump grinders, spider lifts, mini skid steers, articulating wheel loaders, chip trucks, bucket trucks, forestry trucks, trailers, and related machinery. If you’re not sure if we can repair your specific equipment, feel free to contact us, and we’ll be happy to help.

Do you offer emergency repair services?
Yes, we understand how critical your equipment is to your operations. If you’re facing a breakdown that needs immediate attention, our experienced technicians can provide fast, reliable emergency repairs to get you back up and running as soon as possible.

Can you help me sell my equipment?
Absolutely! If you’re looking to sell your arbor or forestry equipment, we can assist in marketing it to the right buyers. Contact us to learn more about our selling services and how we can help you find the best deal.

What is your process for diagnosing equipment issues?
We start with a thorough inspection of your equipment to pinpoint the cause of any malfunctions. This involves checking mechanical components, hydraulics, electrical systems, and more. Once we identify the issue, we’ll provide a detailed estimate and discuss the necessary repairs before beginning any work.

Do you offer regular maintenance services?
Yes, regular maintenance is a cornerstone of our business. We provide scheduled maintenance plans tailored to your specific equipment. This includes tasks like oil changes, filter replacements, blade sharpening, hydraulic system checks, and safety inspections. By staying on top of routine maintenance, you can extend the life of your equipment and prevent unexpected breakdowns.

What kind of parts do you use for repairs?
We use high-quality parts that meet or exceed OEM standards. This ensures that our repairs are durable, reliable, and help maintain the performance and safety of your equipment.

How long does a typical repair take?
The time frame depends on the complexity of the repair and the availability of parts. However, we prioritize fast turnarounds and keep many common parts in stock to expedite the process. If we need to order a specific component, we’ll keep you informed every step of the way.

How much will it cost to repair my equipment?
Costs vary depending on the nature of the repair and the parts required. After our initial inspection and diagnostics, we’ll provide a clear, upfront estimate so you know exactly what to expect. We aim to offer competitive pricing and deliver value through our expert workmanship.

What if I need to replace my equipment instead of repairing it?
If repairing your equipment is not cost-effective, we can advise you on replacement options. We can help you find the right new or used equipment to fit your needs and budget.

Where are you located and which areas do you serve?
We are located in Damascus, Oregon and we proudly serve arborists, tree care companies, forestry professionals, and contractors in the surrounding areas. Contact us for more details on our service coverage and how we can assist you.

How do I schedule a repair or service?
You can schedule a repair by contacting us directly via phone at 971-645-5253 or email at jarod@bergeronequipment.com. We’ll work with you to set up a convenient time and ensure the repair is done as efficiently as possible.

What sets Bergeron Equipment apart from other repair shops?
We focus exclusively on arbor and forestry equipment, giving us unique insight into the challenges and requirements of this industry. Our skilled technicians have extensive experience, and we are committed to quality, fast turnarounds, and customer satisfaction. We don’t just fix equipment—we build lasting relationships with our clients by delivering reliable solutions and exceptional service.

Still Have Questions?
If you didn’t find the answer you were looking for here, feel free to reach out. Our knowledgeable team is always ready to help with additional information, personalized support, or to discuss your specific equipment needs.